Who We Are
Emergency Plumbing London is an owner-operated plumbing and heating service covering London. For privacy questions, contact us by phone on 07755 744 889.
Information We Collect
When you call, WhatsApp, or submit a website enquiry, we may collect your name, phone number, location or area, details of the plumbing issue, and any photos or videos you choose to send.
We may also collect basic website usage information such as pages visited, device type, and browser information if analytics or essential website tools are enabled.
How We Use Your Information
We use your information to respond to enquiries, arrange appointments, provide plumbing and heating services, send service updates, keep business records, and meet legal or safety obligations.
Under UK GDPR, we usually rely on legitimate interests, contract necessity, legal obligations, or your consent where required.
Sharing Your Information
We do not sell your personal information. We only share it where necessary with trusted service providers, payment or booking tools, professional advisers, insurers, or authorities where legally required.
How Long We Keep Information
We keep enquiry and job information only for as long as needed for customer service, business records, warranties, insurance, tax, and legal requirements.
Your Rights
Under UK data protection law, you can ask to access, correct, delete, restrict, or object to the use of your personal data. You can also withdraw consent where processing is based on consent.
You have the right to complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how your data is handled.
Cookies
This website may use essential cookies for the site to work and may use simple analytics to understand website performance. You can control cookies through your browser settings.
Updates
We may update this policy from time to time. This version was last updated on 7 May 2026.